Frequently Asked Questions
Everything you need to know about your dark fashion orders.
How long does shipping take for my order?
Most orders are processed within 1-2 business days. Domestic shipping typically takes 3-7 business days, while international shipping can take 2-4 weeks depending on your location and customs processing.
What is your return policy?
We accept returns and exchanges on most items within 30 days of delivery. Items must be in their original, unworn condition with all tags attached. Please note that certain items like cosmetics and body jewelry are final sale for hygiene reasons.
How do I know which size to order?
Since we carry various alternative brands, sizing can vary. We provide a specific size chart on each product page. If you are between sizes, we generally recommend sizing up for the best fit.
Do you ship internationally?
Yes, we ship to most countries worldwide! Shipping costs and estimated delivery times are calculated at checkout based on the weight of your package and your destination.
Are your products cruelty-free?
We prioritize ethical brands. Many of our featured labels are 100% vegan and cruelty-free. You can find specific material details and certifications listed in the individual product descriptions.
Can I track my package once it has shipped?
Absolutely. As soon as your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your delivery progress in real-time.